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ASIC/ACCC Debt Collection Guidelines (G)


Description
This topic will help you understand the Australian Securities and Investment Commission (ASIC) and Australian Competition and Consumer Commission’s (ACCC) Debt Collection Guidelines (the Guidelines).

The topic provides a high level overview of:
• Collection conduct standards
• How often you can contact a debtor
• When and where you can contact a debtor
• Acceptable and unacceptable representations
• Making payment arrangements
• Statute barred debts
• Working with people with some form of disadvantage
• Documentation & record-keeping
• When dispute resolution is required

There is an assessment component to this topic.
Content
  • ASIC/ACCC Debt Collection Guidelines
  • ASIC/ACCC Debt Collection Guidelines Assessment
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever