In this topic, we provide a high level overview of ASIC’s views on appropriate consumer hardship management, based on its 2024 and 2025 hardship compliance reviews. It sets out ASIC’s views on how hardship management should be managed operationally.

The topic covers:
* Review Triggers
* ASIC’s Findings
* ASIC’s Recommendations
* Practical Considerations
* ASIC’s Ongoing Monitoring

The content is taken directly from ASIC’s Reports:
* Report 782 Hardship, hard to get help: Findings and actions to support customers in financial hardship (May 2024)
* Its summary version REP 783 Hardship, hard to get help: Lenders fall short in financial hardship support
* Report 815:  Hardship: Not so hard to get help – but lenders still need to do more (September 2025)

This topic is not an explanation of the law.  It is simply a summary of ASIC’s reviews on financier compliance and its recommendations on how to better manage this legal obligation.