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New Zealand Law

Consumer Protection and Fair Trading (NZ)

This topic provides a high-level overview of New Zealand’s Fair Trading Act (FTA) and the Consumer Guarantees Act (CGA), both of which set out a range of consumer protections and market practice obligations that impact on the sale of goods and services.

The topic covers key FTA conduct standards, including:
• Misleading or deceptive conduct or misrepresentations
• Unsubstantiated claims
• Unfair sales practices
• Unfair contract terms
• Warranties
• Auctions
• Consumer Information Statements – Motor Dealers
• Enforcement

It also covers several of the key CGA provisions:
• Right and obligations
• Contracting out
• Exemptions
• Remedies
• Enforcement

This topic is an overview only of the FTA and CGA key obligations. It cannot be taken as legal advice.

There is an assessment component for the successful completion of this topic.
  • Consumer Protection and Fair Trading
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever